FAQs
Top Questions
Orders received before noon central time will normally ship the same business day. Orders received after noon will ship on the next business day. Orders are shipped from our warehouse in Illinois and are generally delivered to most addresses within 3-5 days.
Please note that when shipping to an APO address, standard shipping will take about a month.
You can change your subscription by logging into your account here and clicking the Change my subscription button on the main page.
Earning Origin Labs reward points is super easy! You can earn points by purchasing Origin Labs products, following us on facebook and Instagram, starting a subscription, and referring a friend, just to name a few ways! Once you’ve earned enough points, you can redeem those for discounts of your future orders with us!
We understand how frustrating it can be if your order is ever lost or damaged. Not to worry - our dedicated support team is here to help! Just reach out to us at [email protected] with your order details. We'll do everything we can to make it right quickly and hassle-free. Your satisfaction is our top priority!
Subscriptions
A subscription to Origin Labs allows you to receive one or multiple Origin Labs products at a consistent frequency. This way, you never run out! All subscriptions automatically receive a 15% discount on your order.
First things first, please note that you are not obligated to subscribe to Origin Labs when making a purchase. You can purchase products individually or choose to subscribe.
In order to subscribe, simply choose the Subscribe option on the product page, or check the Subscribe checkbox on the Cart page. Please note that certain items are not available through a subscription.
Once you have subscribed, you will be in complete control of your subscription. You can pause, change, or cancel the frequency you receive your orders at any time simply by logging into your account.
Still have questions? Shoot us an email at [email protected] and we can help!
No, we cannot add any additional discounts to subscription orders.
Rewards
Create an account to be automatically enrolled in Origin Labs Rewards. If you already have an account, you are already qualified. Just sign in or register your account to access your benefits.
You’ll receive 10 points instantly upon signing up. As you earn more, you can apply your points to future orders to receive discounts at checkout.
Every purchase you make gets you points! If you don’t have an account yet, you’ll have to register your account by navigating to the registration page and creating your account. Once you have created an account you’ll be able to see your points balance and which tier you are in!
Once you register your account every dollar you spend on our site will earn you points to use for discounts on future orders. The number of points you earn determine which reward level you are at.
You can apply discounts via your rewards points on any products except for gift cards and products that are not publicly available but sold for product testing purposes only.
Yes, you can use the points in your account for discounts up to the amount of your shopping cart.
Only purchases made after your rewards account was created will count towards your point total.
Shipping & Returns
Shipping to the United States is free for orders over $50, and shipping costs $4.95 for any order under $50.
Origin Labs Guarantee
We offer a 100% Risk-Free, 30-Day-Money-Back Guarantee for all of our products. We trust in the quality of the products we are offering and that they will help improve your dog's health, so we are offering a 30-day guarantee from the date of your delivery. If your dog does not see benefits after taking our supplements, reach out to us and our customer service team will process a full refund according to our policy.
Conditions
For this guarantee to apply, you must have bought the 1 jar / 1 bottle / 1 pouch option. Instead, if you purchase a bundle or multiples of the same product, the refund will be issued only for the first jar, bottle or pouch.
Reshipments
To be eligible for a reshipment on your damaged or incorrect item, you must first email us within 7 days of receiving your order at [email protected] to alert us of the damage along with a picture of the damage. We will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Return Material Authorization (RMA)
All returns shall be handled per the Origin Labs RMA Procedures. For each return requested during the thirty (30) day return period, you must request an RMA Number.
Returns without an RMA number will not be accepted. Please do not send your purchase to our listed address, or without an RMA.
If an RMA number is issued by us, and we fail to receive your return within thirty (30) days of your order delivery, we reserve the right to cancel the RMA upon written notice to you and retain any monies received by you for said return.
Any item that is returned more than 30 days after delivery is exempt from being returned and is not eligible for a refund.
If we receive the return within thirty (30) days of issuance of the RMA number, we will process the return, and you shall receive a refund in the form of a credit to your credit card or debit card used for the said transaction within thirty (30) days from completion of the return process. Shipping fees are non-refundable.
To start a return, please contact us at https://www.tryoriginlabs.com/pages/contact.
Restrictions
Refunds are issued to the payment method used in the original transaction. Any shipping costs are non-refundable.
Any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping information may be subject to additional shipping costs to reship.
If a package is lost or damaged within transit, Origin Labs will reship it at no additional cost. Origin Labs will not refund an order if it is lost or damaged in transit.
All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item. The customer will need to contact the shipping carrier directly on where the package was left.
Any orders delivered to the wrong address due to a customer error are non-refundable. If an order has been shipped and a customer notices the wrong address, Origin Labs is not responsible for redirecting the shipment to the correct address or bearing the cost of changing an address mid-transit.
At this time, we do not ship internationally. Keep an eye out, though, as we grow we hope to be in your country soon!